Customers are entitled by german law to cancel any contract on the following conditions:
Right to cancel
You have the right to cancel this contract within 14 days without announcing any reason. The cancellation period will expire after 14 days afer you or a 3rd party other than carrier acquire physical possession of the reeds you ordered. To exercise your right of withdrawal please inform us by mail, email or telephone inbetween the cancellation period:
+49 160 919 092 71
Our regular office hours: Monday to Friday 09:00 AM to 16:00 PM.
To meet the cancellation deadline, its sufficient for you to send your withdrawal statement before the cancellation period has expired.
Effects of cancellation
Latest 14 days after we are informed that you cancel this contract, we will reimburse to you all payment you have done less the return charges, using the same means of payment like for the initial transaction, unless you expressly agree otherwise. We may withhold reimbursement until the returned items are back at us without undue delay inbetween 14 days after your cancellation of our contract. Direct costs of return will be covered by you, and you´re only liable for any diminished value of the reeds resulting from the handling other than necessary to examine the nature, characteristics and functioning of them.
Exclusion and premature expiration of the right to cancel
The right of cancellation expires prematurely for contracts for the supply of sealed reeds which are made to your own specification.
Please prevent damage to the items and return them, as requested, in the original packaging with all accessories and components. If original outer packaging lost, please use safe new one for protection against potential transport damage. Please send the return package sufficiently stamped, otherwise it will be refused.